Anonymous
map-marker Irvington, New Jersey

Microcenter Customer Service --- NOT!!

I placed an order for reserve online and 18 minute pick up at the Paterson, NJ location yesterday. The price's were great, staff friendly but told me the wrong location to pick up my online order. When I arrived at the pick up location I had to wait 45 minutes to receive my order.

Very unorganized and the manager when approached about the situation just said, hey it is Saturday and we are busy.

You need to address the process for serving this feature, the staff was confused, disorganized and genuinely did not care there was a line of customers.

At times they just stood around with blank stares and did not know what they were doing. And they did not try to get the line moving faster or service the customers.

In my mind this was a 10 on pricing and an epic fail on the customer experience.

View full review
1 comment
Guest

Non existent customer service. Been trying for two days and cannot even get anyone to answer the phone on any extension.

I have questions re: an Apple Protection Plan that I purchased along with a new MacBook Pro but did not receive proper paperwork. Cannot get laptop repaired until I get this straightened out. After an hour long hold the tech guy couldn't help me either. Been disconnected after three different 40 minute holds.

Extremely unprofessional and beyond frustratingly. This is the FIRST AND THE LAST TIME I will ever purchase a computer from MicroCenter!

mamakin
map-marker Brecksville, Ohio

Microcenter

I'm a corporate IT. I went to Microcenter to purchase new equipment for one the company I work for. I had a corporate credit card. For the first time ever, they wouldn't take the card. They put the cartful up at customer service. I leave without what's needed, call my boss on the way home. He calls the next day, can't pay over the phone, can't get that equipment on the net. He asks can he send me with a check. Oh sure. I return with a company check that their customer service people told the owner was perfectly alright. Well it suddenly wasn't when I went in to pick up the equipment they so graciously put on hold for me the previous day when the corporate card wasn't 'verifiable'. Instead of attempting to verify through the bank there's some fellow from some 'third party' and dare I say second rate company attempting to verify the check on the phone". Nobody contacted the bank to verify anything:. Including who is and isn't allowed to sign on the company card/. They didn't try to verify or e-check the company check either.. The comptroller checked:. If Microcenter bothered to actually check, they didn't check anything.. It was suggested we set up an A/R account to do business?. No chance:. Not if their idea of checking out account fraud involves 'third party' anything. Third party anything that isn't attached to banks and credit bureaus - you know, the people who would actually know and have BIG insurance to cover fraud and the hacking of their databases. If you work for any corporate entity and have to go get equipment, send your boss or carry cash, although you better hope their little markers don't dry out. In fact, I suggest shopping elsewhere. Their sales staff is constantly 'busy' even when they're not. The register clerks are rude and are snarky with a smile. These folks will treat you like *** and that they're doing you a favor to do it. Not only did I make 2 45 minute trips to this store (because its closest) and they hassled me twice, they lied to my boss. They lost a 1000 dollar sale and about 10 in future sales between now and the end of this year. Plus the sale to any other IT and consultant I can and will warn off and warn away from Microcenter. I understand fraud is a big problem. That doesn't give this store the right to treat everyone like they're a thief or a fraud. Or to incorporate mysterious 'third parties' who don't access or maybe don't have access to real information in real time.
View full review
3 comments
Guest

Due to high amounts of credit card fraud on computer purchases microcenter does not accept 2nd or third party credit cards. This is to protect both the consumer and MC

Guest

I had a very similar experience, however, it was a purchase of 10 desktop computers. They blamed Amex, and said that Amex wouldn't allow the purchase, however when I checked with Amex, no attempts had been made to verify the purchase.

Maybe this is a good company to work with if you're buying 1 thing with cash. Otherwise, they're ill-equipped to handle the transaction.

Guest

They do have a terrible 3rd party check verification system. Easy solution, don't pay by check.

View more comments (2)
Anonymous
map-marker Brooklyn, New York

Micro Center SCAM - Shop there. They lie and cheat

I purchased a acer laptop from micro center. when it broke micro center told me I had to call acer.

Acer told me i had to go through micro center. we went back and forth several times. I had to go through micro center manger Collin, Pablo and Tom Eckert. Tom was the worst of them.

Pablo never called me back. Collin was very nice and helpful. Tom is not a polite or nice person in my opinion. I have brought the laptop back 2 times for the same thing.

They probably look to rip off acer in my opinion and use unsuspecting customers like you and me to help them.

I would never shop at micro center again. It is truly not worth the effort to deal with these pigs...

View full review
1 comment
Guest

buy cheap computers break them and expect managers to kiss your butt, accept some responsibility for yourself.

Anonymous
map-marker Boston, Massachusetts

Poor customer service

I used to shop the Cambridge, MA store, but not anymore. Sure their prices are decent, but they treat the customer like ***. They supposedly have an 18-minute gruantee on their order-online program, where you order the items online for in-store pick-up and they guarantee that they will notify you within 18 minutes of your placing the order that you can pick them up. I've used it 3 times and each time it took them HOURS to get back to me. I informed the manager - no change. They just don't care about the customer. Every time I go into the store, I have to search for the item I'm looking for. It never seems to be on the shelf - always in the stockroom and I have to find somebody to get it for me. Again, brought to the manager's attention, but no change. The last straw happened yesterday. I dropped in to purchase two hard drive enclosures. One was fine, the other obviously used with all the parts out of the packages, packages torn open, parts missing. I had to drive in again (a 15 mile round trip through Boston traffic)to reurn it. I informed the manager, but - you guessed it - all I got was a "Sorry" and no indication that anything will change. Don't make the same mistake I made: do not give this store your money. They have no respect for the customer.
View full review
mamakin
map-marker Brecksville, Ohio

Everybody's a Thief Now

I'm a corporate IT. I went to Microcenter to purchase new equipment for one the company I work for. I had a corporate credit card. For the first time ever, they wouldn't take the card. They put the cartful up at customer service. I leave without what's needed, call my boss on the way home. He calls the next day, can't pay over the phone, can't get that equipment on the net. He asks can he send me with a check. Oh sure. I return with a company check that their customer service people told the owner was perfectly alright. Well it suddenly wasn't when I went in to pick up the equipment they so graciously put on hold for me the previous day when the corporate card wasn't 'verifiable'. Instead of attempting to verify through the bank there's some fellow from some 'third party' and dare I say second rate company attempting to verify the check on the phone. Nobody contacted the bank to verify anything. Including who is and isn't allowed to sign on the company card. They didn't try to verify or e-check the company check either. The comptroller checked. If Microcenter bothered to actually check, they didn't check anything. It was suggested we set up an A/R account to do business. No chance. Not if their idea of checking out account fraud involves 'third party' anything. Third party anything that isn't attached to banks and credit bureaus - you know, the people who would actually know and have BIG insurance to cover fraud and the hacking of their databases. If you work for any corporate entity and have to go get equipment, send your boss or carry cash, although you better hope their little markers don't dry out. In fact, I suggest shopping elsewhere. Their sales staff is constantly 'busy' even when they're not. The register clerks are rude and are snarky with a smile. These folks will treat you like *** and that they're doing you a favor to do it. Not only did I make 2 45 minute trips to this store (because its closest) and they hassled me twice, they lied to my boss. They lost a 1000 dollar sale and about 10 in future sales between now and the end of this year. Plus the sale to any other IT and consultant I can and will warn off and warn away from Microcenter. I understand fraud is a big problem. That doesn't give this store the right to treat everyone like they're a thief or a fraud. Or to incorporate mysterious 'third parties' who don't access or maybe don't have access to real information in real time.
View full review
Loss:
$200
Mike R Mju
map-marker Poughkeepsie, New York

Micro Center Fairfax Defaulting on Warranties

I have been working and purchasing equipment with Micro Center Fairfax for several years. I have purchased the extended warranty on a number of items. I have neither returned nor had the need to execute against a warranty until today. The receptacle on my son's Toshiba laptop worked its way free, an obvious hardware failure, under normal wear and tear on an 18 month old computer, with a 3 year extended warranty. I was told by the salesman and then by the receiving agent that the repair was covered. I was then called earlier today and notified that the repair was not covered as it was "หœaccidental'. Note that there was no indication of dropping or any other sign of accident- it was just a simple hardware failure. I was then told that Micro Center was not going to cover the repair- an obvious default on the contract. I am interested in understanding the scope of Micro Center's default(s). There is likely a class-action issue which would best serve the public and prevent such fraud. I am considering my options, but may set up a central collection point for issues, identify an interested attorney and began a class action process. Stand by. In the mean time, be very careful not to purchase these warranty(s), they are not worth the paper they are written on, nor the trouble it will take to remedy the problem. Basically, they are worthless.
View full review
hizonly
map-marker Washington, District Of Columbia

Inconvenient Return Policy

All electronics have at LEAST a 15 day return period. Micro Center only has a 7 day policy.

Which is ridiculous and make no sense, if you are to buy a gift and it is not given till later than 7 days.. how inconvenient that they wont make any exceptions and sell horrible quality laptops that claim are not "refurbished" when indeed they are.. They sell *** quality items therefore there is the short return period, so items can not be returned. I was late 4 days!

and wil be stuck with a piece of *** that I can not do anything with. Never again doing business with them.

View full review
Loss:
$338
4 comments
Guest

While it sucks i think everywhere else is worse... best buy scams me way more... i came in here to complain about microcenter but seeing what people put without doing research makes me side with them and now i wish to make amends

Guest

Laptops are the only thing that have a 7 day return policy, which they waive around Christmas time. More than generous considering what a person can do to a computer in 7 days.

Guest

It says "refurbished" in pretty large letters on the sides on the boxes. Trust me, I buy these things 5 at a time at least 3 times a week.

It's also on the placards and in the ad.

And why do I buy so many from Micro Center? Because NewEgg doesn't take returns at all.

Guest

So did they refuse to honor their posted policy, or is this just a complaint about a policy you don't like?

View more comments (3)
irritatedjc l
map-marker Los Angeles, California

Tustin, ca horrible customer service

I recently visited the Tustin CA microcenter for a warranty repair. My daughter spilled water on her keyboard 1 week before the replacement warranty expired. She was out of state at the time so we had to wait until she came back to take it in for repair. We had 4 days left to the warranty expiration and took it in for repair or replacement. We waited 3 days (just as quoted) to hear from the service department only to find out that the computer was "fine and had no issues". When my husband went to pick up the computer the day after the warranty expired as they stated and he asked how it could be fine when water was literally pouring out of it when turned to the side and asked if they would stand behind their work if he took it home and it did not work. They told him there were not any problems. When he asked how it was fine again and said "so you mean to tell me that you can pour water on a computer and it will be fine? I want to speak with a manager!" They took the comment as a threat and called the police then banned him from the store and a manager would not talk to him........ Really what the *** you can't ask to speak with a manager at this location. (The store manager at the St. Louis location thanked us for our business. We have purchased 5 computers and a 47" tv from their store. We also had to take the computers in for repair at the St Louis location and NEVER had a problem.) Needless to say we take my daughters computer home and what do you know after about an hour working on her computer the screen flickers and shuts off and will not turn back on. So I take her computer back and that is when the service manager comes to talk to me and states that the computer is out of warranty and due to the issues with my husband he must email and call people on the east coast in order to make "accommodations" in order to see if he can even help me or I could wait until this winter when we move back to Missouri and take the computer to the St Louis store with his service order for repair or replacement. I told him that I wouldn't wait until December to get it fixed because that would be 6 months after the warranty and I was sure that it wouldn't be fixed.....I will be very surprised if they resolve the issue. BEWARE OF THIS LOCATION during my waiting in line to see IF he would help me several other people were unhappy with their service as well....I was very sad that our favorite electronic store was such a let down after we moved. I am not sure if I will EVER return to a microcenter if the issue is not resolved.
View full review
Loss:
$299
4 comments
Guest

I realize these comments are well after the event but after tripping on this complaint, I thought you should here some reasoning for both points. The first issue is spilling fluids in a computer.

Unless you have some kind of "no questions asked" no fault warranty, liquid spilled in to a computer is not covered under any standard factory warranty. You would normally have to pay for any damage caused by the liquids...period. The issue of timing and when you brought the unit in for repair vs how long you had left on your warranty is simply not a factor in your problem. If you brought it in before the warranty expired, it would be covered.

If they fixed the unit and you took it home and while you had it home it repeats the original symptom(s), any manager would approve repair under the warranty if you take it back in a reasonable time frame (typically no more than 30 days after the repair). Even if they didn't fix anything ***', by testing the system and reporting that it passes all tests is a form of repair. Seond point, when you return any product for a warranty repair, never argue with a customer service clerk. They have no decision making authority and they likley don't even influence those who are.

In fact, they are normally kids. If the clerk says something you don't agree with, immediately ask for the manager so that you can begin to resolve the dispute with someone that can offer direct help. If you get "company policy" quoted to you and it's not in your favor, take the unit home and immediately email customer service at their corporate HQ explaining what exactly happened to you at one of their stores and state why you disagree with their position.

I even copy the computer maker (Sony, Dell, Lenovo, etc) on the email so the retailer clearly understands you're serious and want results. If you take this approach, you will surely get the response and results you need.

Guest

Calling the cops is bad for business. Your husband must have been extremely hostile and out of control.

I applaud microcenter for not giving in to childish tantrums.

Acting like that does not, and should not, get you anywhere. Even if you had a case, learn simple decency!

Guest

Calling the cops is bad for business. Your husband must have been extremely hostile and out of control.

I applaud microcenter for not giving in to childish tantrums.

Acting like that does not, and should not, get you anywhere. Even if you had a case, learn simple decency!

Guest

wait you spilled water water all over your laptop, you have 4 days to return it you wait 3 days and you come when you barely have 1 day left. Then you flip over the laptop and it's pouring water out of it but you still take it home??

Lady you're either the worst customer on the planet, a true nightmare or you need to go back to English 101 because your writing really makes no sense.

either way you screwed up your laptop and being unreasonable. you have no claim :p

View more comments (3)
lhargrov H
map-marker Novato, California

Hewpackard 647NR T440/4G/250/15.6

Purchased this laptop on 5/6/10 and within one week the montherboard broke. Had a hard time reaching manufacture, but when i did they wanted me to pay a fee for a rush repair. I had this machine one week. Did not pay for rush repair and received machine back withine one week. Wanted me to pay for something that they could have done. One year later motherboard went again. Bought extended Warr from Microcenter. After they repaired I was told that I no longer have coverage I exceed my repair. Had to wait three weeks for my repair and they tried to charge me a fee. I will never purchas ANY THING from them again.
View full review
AbstractCure H
map-marker Waukegan, Illinois

Microcenter sold me a 7 years old game for $59

It is May 2011. I bought a game for my little kid at a Microcenter store in Westmont, IL.

The game title is: Sim City 4 Rush Hour Deluxe for Mac. I looked at the price ($59), looked at the box (nice and shiny), asked the sales person if that is something I could present to my 5 year old kid - no problem he said. So I bought it. It turns out the game is about 7 years old and doesn't even match the resolution of a 3 year old iMac 24".

That means everything in the game is kind of stretched to fill the screen. My Intel iMac goes at 1920x1200. I called the store and they wouldn't let me to return the game. Well, on one hand I should have been smarter and do a research beforehand, on the other hand I think I was taken advanatege of, as nobody mentioned that the game was made for a G5 Mac and therefore expects much older hardware.

From my experience I must warn you to do a really good research online before you step into a Microcenter store. I don't think the approach they are taking is one of the good business practices.

- You could say it is my fault. Yet in the store I expect certain level of service. When I specifically ask the sales rep about the game, then I should get a straight information right there, so that I know whether or not it is something that is going to work for me.

Obviously that's not happening in the stores nowadays.

Next time I'll shop strictly on the internet. I'll save on taxes and the level of service is going to be the same, except no waiting in the line :-)

View full review
4 comments
Guest

You willingly bought it, and then are angry at someone else for allowing you to do so? Wow.

Guest

Hello Abstractcure,

As long as there is no damage to the product and you have all the materials that came with the purchase including packaging we will be happy to accept the item back for a store credit.

You can contact me at custrel@***.com

Guest

Microcenter employees, as well as unemployed trolls, do not need to waste my time here. Thank you.

Besides that, the information is written in so small size font that I really can't read it without a help of a microscope. That's precisely why I relied upon the professional advice of a Microcenter employee.

Guest

The system requirements are printed on the outside of the box. You failed to compare that with the computer.

Your question to the sales rep was "if that is something I could present to my 5 year old kid" has nothing to do with the system requirements.

Totally your error.

View more comments (3)
Whitfield Jbw
map-marker Aurora, Colorado

Bob at Micro Center - you are rude CSR

On Sunday 2/20/11 I bought the notebook that stopped working the next day. On Monday 2/21/11 I brought it to the store for repair and waited in line for 55 minutes with only 3 people in front of me. Note of the above is not the problem, because as a Senior Software Engineer I know that hardware failures happen and it takes time to explain / understand the issue. However, on the 2/22/11 i got call that notebook was ready for pickup. When I stopped by to pick it up I waited in "Pickup line" for my turn only to learn that I need to go to the "Service and Repair" line. The repair line had four people and from my experience day before I knew it would take over an hour. I let CSR know that my business here is only pickup and would take 2 minutes, and that i am not going to wait for an hour. She went to the back for 5 minutes, and when she came back she cannot help. Note that the above is still not the problem because CSR is only following inefficient procedure established by the store management. At this point I asked to speak to the Store Manager. The store manager came out and while looking at me from the distance waived his wrist - I suppose the signal he uses for "you are allowed to approach me now". Outraged by his rude gesture I waved back at him the same manner, His face changed to very grim and he marched to me, stopping few inches from my face the way fighters do in the rink. The aggression was pouring out of his body language and manners. I told him that I had 2 minutes business in the store, and why do I need to waist my time for an hour (again) to pick up notebook in "Repair" line. In very rude manner he replied that this was the store procedure. I made the suggestion that separating lengthy drop off / quick pickup would maybe help. He responded with "don't you think we've though of that?". And 'we do not have enough staff for this. At the end, he turned around and started leaving and when I asked for his name he proclaimed 'Bob" without even facing me. I like Micro Center, and prefer it to online stores. However, my experience with "Bob" was very stressful and unnecessary. He was rude, unprofessional, unapologetic, not helpful - everything that ruins a good store reputation. I respectfully request that this incident is being recorded and followed up. In order to share my experience with consumers, I will be posting this letter with Better Business Bureau and other sites that share customer experience at electronic stores. I will also keep my business away from Micro Center for as long as Bob is allowed to server customers.
View full review
Loss:
$700
2 comments
Guest

Nice of you to let everyone else in line know that you were more important then they were. Why should you have to wait in line like everyone else? While you're at it, why not be a *** store personnel.

Guest

Hello Mefoo,

I was browsing the consumer blogs when I came across your post. So sorry to hear about the problem you experienced.

Can you share the store location you vist. I can be reached at custrel@***.com

View more comments (1)
Michael M Fey
map-marker Irvine, California

Micro Center ripped me off and treat me like dirt

I bought a laptop last year from micro center, $650 for laptop, $150 for 3 year warranty, $100 for taxes and fees total of $900. It was refurbished so I was iffy about buying it... but the sales guy ASSURED me with confidence that the warranty will cover repairs, worry free, for the next three years. That assurance was the only reason I purchased a refurbished laptop.

8 months after purchase, there was loss of video and sound and DVD drive broke. I drop it off, they take 30days to fix it, I take it home and sound and DVD still dont work but Video is back. I complain about the sound and DVD.

1 month later video is gone, again. I take it back and apparently they didnt replace any parts they just fused some wires together to get it working again. This time I told them to fix sound and DVD and REPLACE defective parts. I get it back, again no sound or DVD. At this point I purchased a desktop elsewhere while my laptop was in repair, so I didnt use my laptop for a month...

When I start using it again, the video goes out 2 weeks after using it. I take it back in and said thats enough just change the motherboard. They call me back and say this is 3rd time they have had to do repair on it(even though they never actually replaced any parts at ALL), they will buy out my warranty for a $300 gift certificate to the store, or fix the laptop 1 more time and then warranty is over. We are now 1 year into my warranty.

The whole time, their customer service seemed incompetent and untrained. They always ignored me, sat on their laurels instead of taking care of customers. Anytime I asked for manager they would grab all their things and walk out the store saying they just are taking lunch breach or got to go they dont stop 2 minutes to reassure me they will talk to me when they can, they just completely try to avoid me. In 6 months they havent answered their phone once. I had to drive to the store frequently, at different hours of the day each time and each time their superiors run off on break or lunch. At first I thought I was making bad timing but over time I realized they are fleeing from doing their job, and laughed at me when I pointed it out. AWFUL, they "dont know" the phone number for their store manager or corporate office.

This is the Orange County Micro Center, in California. AWFUL STORE. Go with Best Buy, or anywhere else.

View full review
2 comments
Guest

:( they said will take 2 weeks for it to get fixed i called them is said is it in good condition no or my ipad

Michael M Fey

Ok this issue was resolved. After speaking to the store's general manager(service manager still avoided speaking to me) the manager agreed to mark down a laptop at a value of $600(about 80 less than my previous laptop) to the value of the gift certificate from micro center's extended warranty($300).

I confided in my mom, and she got involved because between the 2 of us we have bought 5 computers and laptops from them in the last 2 years.

After my mom spoke to them, they ended up marking down a $730 laptop to the value of my gift certificate(about $50 more than my previous laptop).

I am now VERY happy with my new Acer(last one was HP and will never buy an HP again). I am glad they resolved the issue, but my complaint about their service department being incompetent still stands. They also still never answer the store phone, neither customer service nor repair. See for yourself (714)566-****

View more comments (1)
Joseph H Yrr
map-marker Yonkers, New York

Micro Center

On 1/2/11 I purchased a ATI video card from the Micro Center store in Yonkers, NY. I was provide with the extra receipts to submit for a $20.00 rebate. The instructions on the receipt provided an offer code and directions to a web site (his.4myrebate.com). On 1/22/11 I went to the website but found the code and video card not listed. I called the Yonkers store and, after stating the problem to 5 people, I was transferred 4 times and disconnected by the 5th person. I called the store back and asked to speak to a manager. I was put on hold and 42 minutes later I gave up waiting. The $20 rebate is not worth any more of my time. However, I will spend time talking and blogging about my experience at the Micro Center
View full review
1 comment
Guest

Hello,So sorry to hear about the way your calls were handled. I would like to resolve this rebate issue for you. Please contact me at custrel@***.comThanks!

Bracken Cco
map-marker Canton, Massachusetts

MIcro Center cambridge Store is dangerious for Kids

Updated by user Jan 22, 2012

Brandi, Anonymous, Shawn and Santini I have a sneaky suspicion that you guys are part of the Micro Center family, therefore I must discount you horrendous responses. It appears English composition 101 was not you strongest class at school. Remember the first thing you...

Original review Oct 31, 2011
Pity such a great Brand "หœ lousy staff.
Let me explain!.
I traveled a good distance to shop at the Cambridge , MA store. My intention was to purchase a desktop and note book. Around $2500 total. I was at the store with my seven year old daughter. And she always stays tight to me. So to my surprise she wandered off or disappeared, at the time I would not have known.
I took a quick walk around the area I was in and called out her name several times. No sign of her. I approached three separate staff members( all wearing name plates) and requested respectfully if they could help locate my daughter. All three refused and said they were busy with other matters and I should locate a manager.
My daughter did return to the area several minutes later and we promptly exited the store that supports pedophiles, and their endeavors'.
View full review
Loss:
$1
23 comments
Guest

I'll bet the op likes yelp. Notes:

Op says:"My daughter stays tight to me" except she didn't.

She dissapeared immediately and op clearly wasn't watching or it wouldn't have happened.

Op says:"There was a chance the child might be lost in the store but there is an even greater chance she might be in danger." As she admitted her child was just wandering. Where did she get her "Greater chance" idea. The danger to a wandering child in a very public store like this is small. The chance of a child merely being lost when a parent isn't paying attention is high.

Op says: "Many people disagree with me.

They must all be part of the Microcenter family." Op is clearly self centered and delusional.

In Cambridge I would never take my eyes off a child of this age unless I had a firm grip on his/her hand. Back home it is different but when I get out of the car in Cambridge I announce "City rules! Everyone hold someones hand." My children are not city kids.

They don't understand the risks. That's my job.

Op clearly is not to be trusted with children. Unfortunately you see thousands just like her posting on yelp every day.

Guest

Oh PLEASE!! It would've been nicer for them to help you, but to make the leap to them being a "store that supports pedophiles"

is reallllly ***.

I have no idea what would be the standard response for a busy clerk in any given store...

I will give you that maybe the clerk should've called the manager for you themselves.

You had an incident that scared you.

Is it really worth trying to trash a good company? And no, I have no connection with MC except as an occasional customer.

Guest

Typical Liberal looking for somebody else to take over their responsabilities

Guest

Not Microcenters job to watch your kid, it is yours! Looks like your not very good at it maybe you should be reported to child services

Guest

I think you should change the title of this to "My Parenting is Dangerous for Kids".

Guest

In all fairness, the store should have a lockdown policy. Its very simple and anyone with knowledge of the inner workings of a computer could figure it out.

Usually a "code" number over the intercom. Bring it up at the next safety meeting and stop *** about whose to blame.

Guest

watch your child more closely! She is YOUR responsibility, not the general public's!! You sound like someone who never takes responsibility for their own shortcomings or failures.

Guest

OP: Guess what, YOU, not the manager or the staff are responsible for your child. I've reviewed many complaints and while many of them seem legit and productive, I have to say your's is one of the most insane I've seen.

You go quoting MA general law, giving the appearance that something happened, even though your daughter returned minutes later.

You complain that the staff and managers didn't drop everything they were doing to move heaven and earth to find your child that YOU lost track of, as if THEY are the ones to blame and not YOU. And then you compound your lunacy by calling the managers and staff "pedophiles"...

I swear, it never ceases to amaze me how *** and selfish some people are, whether its the *** of an OP of this thread, or others...

Guest

The same would hold true wherever you go with your daughter. Young people do not always heed their parents.

This is a fact of life. Micro Center has thousands of items that catch everyone's imagination. It is possible and natural your daughter might see something of interest and read the label or ask questions going off on her own not thinking her being away from your side for a moment has the potential of being dangerous to her or would cause you such stress. Exploring is part of the learning process which is a good thing.

Hope she never looses that. Bear in mind that wherever you go with her, you are her guardian, not the people around you. It is your responsibility to be aware of your surroundings and her proximity to you. If you want to play hard ball, think what would happen if the Division of Children Services became involved.

You could conceivable loose your daughter. They are renowned for having the least flexibility and understanding and they wield the power of God in their decisions backed by the State. Take responsibility, train your daughter to be considerate of you in these situations. Explain the reasons to her so she understands there are real potential dangers out there.

She has to learn to be aware and understanding of her surroundings as well. By the way. This communication and obedience does not take place overnight. It is a long term learning process based on love and patience.

PS. I am not associated with Micro Center but have been a customer for many years and understand how someone's imagination can run wild in that store.

Guest

Well if your daughter wasn't such a little *** in the making you wouldn't have this problem, would you.

View more comments (22)
Anonymous
map-marker Atlanta, Georgia

Microcenter NO customer service

I bought a motherboard from them about 5 months ago. It has a 3 year warranty. When it went bad, I took it back to exchange it. They told me they have a 30 day exchange policy and that I should contact the manufacturer. The manufacturer told me to take it back to Microcenter. So now I have been ripped off twice. By the board manufacturer, and by Microcenter. Microcenter has no way to contact the main company. You are at the mercy of the store manager. As a result, I see no reason for me to ever shop at Microcenter again.
View full review
Loss:
$100
5 comments
Guest

OEM warranties are usually worse than regular new item warranties. Go research it yourself.

No stores are obligated to fulfil a MANUFACTURER *limited* warranty. Most stores offer their own warranties that you can opt to pay for.

If you don't, just try to RMA it or cut your losses. Getting mad at the store is silly, it is not their problem.

Guest

Yeah dude, you're an ***. It's call a manufacturer's warranty for a reason.

Guest

"the warranty is throught manufacturer only"

Not really; you're thinking of regular retail. On OEM (Original Equipment Manufacturer) stuff (like computer parts) the manufacturer will typically tell you to talk to the retailer.

And the retailer tells you to talk to the manufacturer.

And you're screwed -- if you're an individual, that is. OEM is only smooth for big computer makers.

Guest

Please contact Micro Center Customer Relations at custrel@***.com. I hope we can help you out with this.

Guest

Yeah microcenter did nothing wrong in this instance. Granted they could have assisted in contacting the manufacturer but the warranty is throught manufacturer only

View more comments (4)
  • 1
  • ...
  • 18
  • 19
  • 20
  • 21
  • 22