Micro Center
Reviews and Complaints
Microcenter Customer Service --- NOT!!
I placed an order for reserve online and 18 minute pick up at the Paterson, NJ location yesterday. The price's were great, staff friendly but told me the wrong location to pick up my online order. When I arrived at the pick up location I had to wait 45 minutes to receive my order.
Very unorganized and the manager when approached about the situation just said, hey it is Saturday and we are busy.
You need to address the process for serving this feature, the staff was confused, disorganized and genuinely did not care there was a line of customers.
At times they just stood around with blank stares and did not know what they were doing. And they did not try to get the line moving faster or service the customers.
In my mind this was a 10 on pricing and an epic fail on the customer experience.
Microcenter
Micro Center SCAM - Shop there. They lie and cheat
I purchased a acer laptop from micro center. when it broke micro center told me I had to call acer.
Acer told me i had to go through micro center. we went back and forth several times. I had to go through micro center manger Collin, Pablo and Tom Eckert. Tom was the worst of them.
Pablo never called me back. Collin was very nice and helpful. Tom is not a polite or nice person in my opinion. I have brought the laptop back 2 times for the same thing.
They probably look to rip off acer in my opinion and use unsuspecting customers like you and me to help them.
I would never shop at micro center again. It is truly not worth the effort to deal with these pigs...
Poor customer service
Everybody's a Thief Now
Micro Center Fairfax Defaulting on Warranties
Inconvenient Return Policy
All electronics have at LEAST a 15 day return period. Micro Center only has a 7 day policy.
Which is ridiculous and make no sense, if you are to buy a gift and it is not given till later than 7 days.. how inconvenient that they wont make any exceptions and sell horrible quality laptops that claim are not "refurbished" when indeed they are.. They sell *** quality items therefore there is the short return period, so items can not be returned. I was late 4 days!
and wil be stuck with a piece of *** that I can not do anything with. Never again doing business with them.
Tustin, ca horrible customer service
Hewpackard 647NR T440/4G/250/15.6
Microcenter sold me a 7 years old game for $59
It is May 2011. I bought a game for my little kid at a Microcenter store in Westmont, IL.
The game title is: Sim City 4 Rush Hour Deluxe for Mac. I looked at the price ($59), looked at the box (nice and shiny), asked the sales person if that is something I could present to my 5 year old kid - no problem he said. So I bought it. It turns out the game is about 7 years old and doesn't even match the resolution of a 3 year old iMac 24".
That means everything in the game is kind of stretched to fill the screen. My Intel iMac goes at 1920x1200. I called the store and they wouldn't let me to return the game. Well, on one hand I should have been smarter and do a research beforehand, on the other hand I think I was taken advanatege of, as nobody mentioned that the game was made for a G5 Mac and therefore expects much older hardware.
From my experience I must warn you to do a really good research online before you step into a Microcenter store. I don't think the approach they are taking is one of the good business practices.
- You could say it is my fault. Yet in the store I expect certain level of service. When I specifically ask the sales rep about the game, then I should get a straight information right there, so that I know whether or not it is something that is going to work for me.
Obviously that's not happening in the stores nowadays.
Next time I'll shop strictly on the internet. I'll save on taxes and the level of service is going to be the same, except no waiting in the line :-)
Bob at Micro Center - you are rude CSR
Micro Center ripped me off and treat me like dirt
I bought a laptop last year from micro center, $650 for laptop, $150 for 3 year warranty, $100 for taxes and fees total of $900. It was refurbished so I was iffy about buying it... but the sales guy ASSURED me with confidence that the warranty will cover repairs, worry free, for the next three years. That assurance was the only reason I purchased a refurbished laptop.
8 months after purchase, there was loss of video and sound and DVD drive broke. I drop it off, they take 30days to fix it, I take it home and sound and DVD still dont work but Video is back. I complain about the sound and DVD.
1 month later video is gone, again. I take it back and apparently they didnt replace any parts they just fused some wires together to get it working again. This time I told them to fix sound and DVD and REPLACE defective parts. I get it back, again no sound or DVD. At this point I purchased a desktop elsewhere while my laptop was in repair, so I didnt use my laptop for a month...
When I start using it again, the video goes out 2 weeks after using it. I take it back in and said thats enough just change the motherboard. They call me back and say this is 3rd time they have had to do repair on it(even though they never actually replaced any parts at ALL), they will buy out my warranty for a $300 gift certificate to the store, or fix the laptop 1 more time and then warranty is over. We are now 1 year into my warranty.
The whole time, their customer service seemed incompetent and untrained. They always ignored me, sat on their laurels instead of taking care of customers. Anytime I asked for manager they would grab all their things and walk out the store saying they just are taking lunch breach or got to go they dont stop 2 minutes to reassure me they will talk to me when they can, they just completely try to avoid me. In 6 months they havent answered their phone once. I had to drive to the store frequently, at different hours of the day each time and each time their superiors run off on break or lunch. At first I thought I was making bad timing but over time I realized they are fleeing from doing their job, and laughed at me when I pointed it out. AWFUL, they "dont know" the phone number for their store manager or corporate office.
This is the Orange County Micro Center, in California. AWFUL STORE. Go with Best Buy, or anywhere else.
Micro Center
MIcro Center cambridge Store is dangerious for Kids
Brandi, Anonymous, Shawn and Santini I have a sneaky suspicion that you guys are part of the Micro Center family, therefore I must discount you horrendous responses. It appears English composition 101 was not you strongest class at school. Remember the first thing you...
Let me explain!.
I traveled a good distance to shop at the Cambridge , MA store. My intention was to purchase a desktop and note book. Around $2500 total. I was at the store with my seven year old daughter. And she always stays tight to me. So to my surprise she wandered off or disappeared, at the time I would not have known.
I took a quick walk around the area I was in and called out her name several times. No sign of her. I approached three separate staff members( all wearing name plates) and requested respectfully if they could help locate my daughter. All three refused and said they were busy with other matters and I should locate a manager.
My daughter did return to the area several minutes later and we promptly exited the store that supports pedophiles, and their endeavors'.
Microcenter NO customer service
- Prev
- 1
- ...
- 18
- 19
- 20
- 21
- 22
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Non existent customer service. Been trying for two days and cannot even get anyone to answer the phone on any extension.
I have questions re: an Apple Protection Plan that I purchased along with a new MacBook Pro but did not receive proper paperwork. Cannot get laptop repaired until I get this straightened out. After an hour long hold the tech guy couldn't help me either. Been disconnected after three different 40 minute holds.
Extremely unprofessional and beyond frustratingly. This is the FIRST AND THE LAST TIME I will ever purchase a computer from MicroCenter!