Micro Center
Reviews and Complaints
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Verified Reviewer | Parkville, MarylandHorrible Electronics Store
Simply put, the WORST experience in buying a PC I have ever had.
The store clerk, Joseph Thon, was rude, dismissive and aggressively tried to push parts on me saying they were "the last ones they had in stock". Numerous times during our conversation, he just walked off and acted like he had better things to do with his day than discuss the purchase of a PC with me. He did not seem to have any other customers or phone calls to attend to. It felt like this was pushing me through every decision to be made. When picking out a case for the computer, Mr. Thon pointed at one and said "just take it already". I was honestly on the *** of walking out but was eager to replace my computer since it had just died that day and I work from home. It was a mistake.
Upon taking the PC home I found that the hard drive I bought was not correctly installed in order to be identified by the OS and there was less RAM than I paid for installed in the machine. Later, I discovered that the fans on my GPU were not properly set up after the PC overheated because they were set to remain off until the PC reached more than 60 degrees Celsius. The computer is still under warranty but I absolutely do not trust them enough to seek them out for any reason ever again. I would sooner see that store burned to the ground than return even for a refund.
I have since talked to several other patrons of this location. They told me they experienced similar dismissive attitudes and felt rushed buying other products (headphones, etc) from employees at this Micro Center.
The Micro Center at 1957 E. Joppa Road in Parkville, Maryland seems to operate like a shady used car salesman. They know they have something you want and they take pride in abusing their customer base through underhanded and aggressive salesmanship. One star is frankly too many for this terrible establishment. Potential buyer BEWARE!
- It is possible that one day they will go bankrupt
- Staff
- Joseph thon
Preferred solution: Acknowledgement that arrogance combined with incompetence is not a recipe for success in business.
User's recommendation: Avoid at all costs
Service Dept. Fried My Motherboard
I have been a customer for over 12+ years. This past week has been interesting and frustrating to boot.
I brought in my Asus ROG laptop for upgrades, reinstall of Windows 10 and hard drive and ram upgrade on Aug.
30th of this year. Everything went well except one sales member in the Build Your Own PC department sold me the wrong parts for my laptop (ram and hard drive, which are pending refund to this day). The person responsible for installing the items in store, Eric, was honest enough to call and install the correct parts I needed for my device, as well as the Windows install.
I took the laptop home that day and ran everything perfectly as well as a systems info check to check Erics work. Everything checked out.
As a matter of fact, my laptop seemed new again! I installed all of my needed programs for school and ordered a battery online that the store did not have in stock, with the full intention of bringing my laptop back the following weekend to install the battery.
On Saturday the 4th, 2021, I brought my laptop in and spoke with a Quinn Conkley, and was told the laptop would take up to three days to install the battery. I was told by another tech that the install was near complete while I was in the store browsing. I had not received a call by the time I left the store so I decided to follow up, Sunday the 5th.
Around 1:30pm I called and an Ethan came to the phone and said that he finished the install, but that he ran into another issue.
He didnt tell me exactly what the issue was, which was a concern, and said that it may be the ram or the motherboard. I told him that the ram is new and that they installed it last week. I knew the motherboard was fine because everything was in perfect working order when I brought it in. He stated he would call me back after he tested some things out.
I waited until 4:30pm knowing the store would close at 6pm and still heard nothing. I called and got hung up on.
I decided to come into the store and talk in person. When I arrived I was informed that Ethan left at 5pm and that he wouldnt be back in for 2 days! The tech brought the laptop up and I asked him to plug it up to see if it was working and he did.
The laptop looked as if it would turn on but the screen remained black. He said he apologized and took the laptop back into the room. And again informed me that Ethan would be back in two days.
On Sept. 6th, I went in to speak with the manager of the repair department and we discussed what happened.
He said he will get it checked by another tech. After a few hours, he finds me in the store and confirmed that the motherboard was fried! I then stated that I want this resolved in a satisfactory manner because it was working perfectly and now its inoperable due to his employee. He takes me to look at a new laptop and states to me he will speak with his general manager to see what they can do.
Before he left to speak with his boss, he speaks to another sales representative about my situation and says that while they were fixing my laptop the motherboard was failing as they were doing the work. I quickly corrected him and explained to them both that my laptop had no issues prior to me bringing it in.
30 mins later he states that the manager can take half off of the laptop he showed me because they dont know the state of the laptop when I brought it in. I declined, of course, instead and scheduled to speak with the GM on this matter this coming Wednesday.
An added note is that the service manager repeatedly apologized for everything, body language as well as the ultimate outcome proved otherwise.
So, now Im out of a laptop that was working perfectly, except for the battery and feel like Im getting setup for an upsell for commission. There were a few other issues involved with this store but my more pressing matter is my device which I need for school.
- Will not take accountability for equipment they damaged
Preferred solution: Deliver product or service ordered
User's recommendation: Beware the Service and repair department. If they mess up your equipment, they may say it came into the shop that way, no matter the evidence to the contrary. The service manager is horrible.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Yonkers, New YorkThanks
Warrranty on Wyse product
Preferred solution: A new Base Station and an understanding of rather Micro Center stands behind the products they sell and or items purchased at Micro Center carry no Warranty.
User's recommendation: Depends on what Micro Center says an does regarding this issue
No Store Phone Numbe
- Techs
- Products
- Overall service
- Customer service
- Store manager
Preferred solution: Laptop has been in for service for over 3 weeks can not get a status update. Have lost countless customer's due to this. Suggest repairs to be covered to makeup for my monentary losses.
User's recommendation: Get Store Direct Numnber not the cumber on the receipt
Manager Michael Thomas uninformed made
- Variety of products
User's recommendation: Know the law or what jobs are considered first responder nders. Especially as a law enforcement officer for the department of Justice federal bureau of Prisons whoโs jobs a very important & are considered law enforcement and have peace officer status in all 52 states.
Poor service to no service.
User's recommendation: Dont buy from microcenter unless you are willing to visit the store for any issue you may have.
Would not sell cameras to me for childrenโs day camp
Micro Center replied with a general "promise to do better in the future" which I took as corporate speak for "we are not going to address this at all". Funny thing is that I had the need to build two custom boxes since this occurance and would have gone to MC to do this. This pushed me to find other suppliers and I was able to purchase all neded parts elswhere!
Preferred solution: The manager of the New Jersey store to apologize and personally sell me the ten cameras I went there to purchase.
User's recommendation: Stay Away
Indifferent and unknowledgeable service
User's recommendation: Stay away! They won't care or even notice!
Bad customer service
User's recommendation: find another store
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Dallas, TexasRacist on asian customer
- Location
- Racists
Preferred solution: Apology
User's recommendation: be aware racism
Bring my computer repair
Customer Service - Brentwood, MO Location
Not far
When I got to the store, I suppose the item could not be reserved. (The item was the 10" Samsung tablet). The problem was not so much that it was no longer available, it was the way that your employee spoke to me. He was rude and arrogant.
When I asked what other similar equipment was available, he pointed me in the general direction of the tablets.
Once I got to that department I was totally ignored by your sales staff, who rather than ask if they could help or if I attempted to ask them a question, they would proceed to be very busy adjusting the height of various monitors so they would not have to make eye contact. I gave up trying to make a purchase in your store and left.
My question is since when does an individual have to be a certain gender and ethnicity to get waited on at Micro Center.
Preferred solution: Let the company propose a solution
Racism at Denver's microcenter
While I was waiting in the line two security guards were gazing at me! They ran towards the counter. They stayed just a feet behind me at the counter watching the transaction in a rude way and kept chatting about details of a previous visit weeks before! I don't feel safe at all in this store with the angry white supremacist employees around profiling me and treating me as a criminal. The store encourage this behavior. These bigots will ignore you around the store and if you buy anything they will dispatch security to racially profile you at the counter. I get the message that I am not welcomed there. My dollar is worth nothing because of my skin color. The store discriminated against me to make sure I will never step a foot in this store. This is the only electronic store in Denver. I hope another fair franchise will open and replace this racist store.
Microcenter
8000 East Quincy Avenue
Denver, CO80237
General Manager Aaron Nolte
(303) 302-****
I was so happy with there services
User's recommendation: dont take mym word for it check them out
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Hello, thank you for reaching out and sharing this feedback. We'd like to look further into this, could you please email us at CustRelSoc@microcenter.com with your transaction information from this visit and any additional information of who you dealt with in store? Thank you, Micro Center Customer Relations
It appears that chip on your shoulder is getting much bigger.