Randal S Psl

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Verified Reviewer
| map-marker Parkville, Maryland

Horrible Electronics Store

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Simply put, the WORST experience in buying a PC I have ever had.

The store clerk, Joseph Thon, was rude, dismissive and aggressively tried to push parts on me saying they were "the last ones they had in stock". Numerous times during our conversation, he just walked off and acted like he had better things to do with his day than discuss the purchase of a PC with me. He did not seem to have any other customers or phone calls to attend to. It felt like this was pushing me through every decision to be made. When picking out a case for the computer, Mr. Thon pointed at one and said "just take it already". I was honestly on the *** of walking out but was eager to replace my computer since it had just died that day and I work from home. It was a mistake.

Upon taking the PC home I found that the hard drive I bought was not correctly installed in order to be identified by the OS and there was less RAM than I paid for installed in the machine. Later, I discovered that the fans on my GPU were not properly set up after the PC overheated because they were set to remain off until the PC reached more than 60 degrees Celsius. The computer is still under warranty but I absolutely do not trust them enough to seek them out for any reason ever again. I would sooner see that store burned to the ground than return even for a refund.

I have since talked to several other patrons of this location. They told me they experienced similar dismissive attitudes and felt rushed buying other products (headphones, etc) from employees at this Micro Center.

The Micro Center at 1957 E. Joppa Road in Parkville, Maryland seems to operate like a shady used car salesman. They know they have something you want and they take pride in abusing their customer base through underhanded and aggressive salesmanship. One star is frankly too many for this terrible establishment. Potential buyer BEWARE!

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Loss:
$2500
Pros:
  • It is possible that one day they will go bankrupt
Cons:
  • Staff
  • Joseph thon

Preferred solution: Acknowledgement that arrogance combined with incompetence is not a recipe for success in business.

User's recommendation: Avoid at all costs

Manny S Iup
map-marker Denver, Colorado

Service Dept. Fried My Motherboard

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I have been a customer for over 12+ years. This past week has been interesting and frustrating to boot.

I brought in my Asus ROG laptop for upgrades, reinstall of Windows 10 and hard drive and ram upgrade on Aug.

30th of this year. Everything went well except one sales member in the Build Your Own PC department sold me the wrong parts for my laptop (ram and hard drive, which are pending refund to this day). The person responsible for installing the items in store, Eric, was honest enough to call and install the correct parts I needed for my device, as well as the Windows install.

I took the laptop home that day and ran everything perfectly as well as a systems info check to check Erics work. Everything checked out.

As a matter of fact, my laptop seemed new again! I installed all of my needed programs for school and ordered a battery online that the store did not have in stock, with the full intention of bringing my laptop back the following weekend to install the battery.

On Saturday the 4th, 2021, I brought my laptop in and spoke with a Quinn Conkley, and was told the laptop would take up to three days to install the battery. I was told by another tech that the install was near complete while I was in the store browsing. I had not received a call by the time I left the store so I decided to follow up, Sunday the 5th.

Around 1:30pm I called and an Ethan came to the phone and said that he finished the install, but that he ran into another issue.

He didnt tell me exactly what the issue was, which was a concern, and said that it may be the ram or the motherboard. I told him that the ram is new and that they installed it last week. I knew the motherboard was fine because everything was in perfect working order when I brought it in. He stated he would call me back after he tested some things out.

I waited until 4:30pm knowing the store would close at 6pm and still heard nothing. I called and got hung up on.

I decided to come into the store and talk in person. When I arrived I was informed that Ethan left at 5pm and that he wouldnt be back in for 2 days! The tech brought the laptop up and I asked him to plug it up to see if it was working and he did.

The laptop looked as if it would turn on but the screen remained black. He said he apologized and took the laptop back into the room. And again informed me that Ethan would be back in two days.

On Sept. 6th, I went in to speak with the manager of the repair department and we discussed what happened.

He said he will get it checked by another tech. After a few hours, he finds me in the store and confirmed that the motherboard was fried! I then stated that I want this resolved in a satisfactory manner because it was working perfectly and now its inoperable due to his employee. He takes me to look at a new laptop and states to me he will speak with his general manager to see what they can do.

Before he left to speak with his boss, he speaks to another sales representative about my situation and says that while they were fixing my laptop the motherboard was failing as they were doing the work. I quickly corrected him and explained to them both that my laptop had no issues prior to me bringing it in.

30 mins later he states that the manager can take half off of the laptop he showed me because they dont know the state of the laptop when I brought it in. I declined, of course, instead and scheduled to speak with the GM on this matter this coming Wednesday.

An added note is that the service manager repeatedly apologized for everything, body language as well as the ultimate outcome proved otherwise.

So, now Im out of a laptop that was working perfectly, except for the battery and feel like Im getting setup for an upsell for commission. There were a few other issues involved with this store but my more pressing matter is my device which I need for school.

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Cons:
  • Will not take accountability for equipment they damaged

Preferred solution: Deliver product or service ordered

User's recommendation: Beware the Service and repair department. If they mess up your equipment, they may say it came into the shop that way, no matter the evidence to the contrary. The service manager is horrible.

Nico C Gzk

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Verified Reviewer
| map-marker Yonkers, New York

Thanks

It would mean the absolute world to me if you could send me some microcenter electronic things. Im doing a school presentation on the good ethics of microcenter and i want to prove that electrics that microcenter sells great and well known products. Anything helps!!!!??
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gary p Kht
map-marker Columbus, Ohio

Warrranty on Wyse product

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Waited online for very long time. Wyze informed by call for non functioning product (Outdoor Camera Base Station) that Wyze products purchased at Micro Center are not covered by Wyze .style="background-color: My Base station and then the 4 outer cameras are non functioning after update operating system at Wyze direction. After a long trial and error with Wyze service they then said they would send me a replacement Base Station. Then when informed I bought the production from Micro Center they refused to do anything further.style="background-colo Will Micro Center replace the product?style="background-c I am concerned that after purchasing many items from Micro Center of the years the products may not be covered by a warranty. styl Wyze
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Loss:
$200

Preferred solution: A new Base Station and an understanding of rather Micro Center stands behind the products they sell and or items purchased at Micro Center carry no Warranty.

User's recommendation: Depends on what Micro Center says an does regarding this issue

Luis B Kgf
map-marker Dallas, Texas

No Store Phone Numbe

There is no direct store number to contact when needed. Your call is routed to Micro Center National Hotline. Prompt says to check actual inventory to contact store and or check online and verify availability, but website can't tell you if they do or don't and again no number provided to call.
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Loss:
$5700
Pros:
  • Techs
  • Products
Cons:
  • Overall service
  • Customer service
  • Store manager

Preferred solution: Laptop has been in for service for over 3 weeks can not get a status update. Have lost countless customer's due to this. Suggest repairs to be covered to makeup for my monentary losses.

User's recommendation: Get Store Direct Numnber not the cumber on the receipt

Anonymous
map-marker Marietta, Georgia

Manager Michael Thomas uninformed made

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I was told that federal correctional officers which are all first responders are not eligible for first responders benefits at Micro Center located in on Powers ferry Road in Georgia. The cashier was somewhat in a rush and made me to feel that I was just a correction officer & my career wasnt important enough as a first responders. Stated your just a correction officer. That doesnt make you a first responder or a law enforcement. The manager which granted my purchase stated Im going to do you a favor this time but next time I will not.
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Pros:
  • Variety of products

User's recommendation: Know the law or what jobs are considered first responder nders. Especially as a law enforcement officer for the department of Justice federal bureau of Prisons whoโ€™s jobs a very important & are considered law enforcement and have peace officer status in all 52 states.

Anonymous
map-marker Columbus, Ohio

Poor service to no service.

I have called multiple times to determine why a return has not been credited to my CC. On hold for over 10 minutes each time no answer.
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User's recommendation: Dont buy from microcenter unless you are willing to visit the store for any issue you may have.

Robert R Vps
map-marker Paterson, New Jersey

Would not sell cameras to me for childrenโ€™s day camp

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Updated by user Aug 04, 2021

Micro Center replied with a general "promise to do better in the future" which I took as corporate speak for "we are not going to address this at all". Funny thing is that I had the need to build two custom boxes since this occurance and would have gone to MC to do this. This pushed me to find other suppliers and I was able to purchase all neded parts elswhere!

Original review Jul 04, 2021
I came to the New Jersey store on a Sunday morning to purchase 10 ubiquity G4 bullet cameras they have on the shelf. I am expanding my security for a childrens day camp. I was told by the sales person and the manager that I could only buy one camera because they did not want to run out of stock. They are more concerned with keeping their product on the shelf then selling it to the people that want to buy it. Never again will I enter one of the stores. By the way Ive spent over $40,000 this year alone in security and IT equipment. Bye-bye Micro Center. Please look out for this post on all social media outlets!
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Preferred solution: The manager of the New Jersey store to apologize and personally sell me the ten cameras I went there to purchase.

User's recommendation: Stay Away

Anonymous
map-marker Washington, District Of Columbia

Indifferent and unknowledgeable service

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Went there at 8:15 pm Thursday, 7/15, looking for a replacement mass storage drive. Got directed and redirected, vaguely, all over the store. Finally found what appeared to be the right place, staff person said he knew nothing about the merchandise in that department. Nearly got into a nasty argument with another customer who must have been Stay away!Stay awayextremely frustrated too. HORRIBLE!
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User's recommendation: Stay away! They won't care or even notice!

Anonymous
map-marker Baltimore, Maryland

Bad customer service

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Bad customer service, I will never go to the Baltimore store again!!!!!!! they treat you like your bothering them when you ask a question,
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User's recommendation: find another store

Heran G

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Verified Reviewer
| map-marker Dallas, Texas

Racist on asian customer

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4/27, me and my friend went to purchase desktop, the general manager came over and stop letting us make the purchase, reason is my friend line up for graphic card once. the most disgusting thing is, he took my friends portrait without his permission at all. Then I say I'll pay, he said he will not sell to anyone stand with him. That is so disgusting. Never thought there were still company like this hire that type of racist manager to run their business. need apologize for what they say today
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Pros:
  • Location
Cons:
  • Racists

Preferred solution: Apology

User's recommendation: be aware racism

Kenny Uqi

Bring my computer repair

The mouse has cracked. It is Mac book.pro. The pad on computer is shattered as I dropped a bottle on it.
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Felice C

Customer Service - Brentwood, MO Location

Updated by user Mar 30, 2021

Not far

Original review Mar 30, 2021
I have made numerous purchases from Microcenter and never really encountered a problem and I will probably continue to do so. However, on Tuesday March 23rd I requested an item to be held.

When I got to the store, I suppose the item could not be reserved. (The item was the 10" Samsung tablet). The problem was not so much that it was no longer available, it was the way that your employee spoke to me. He was rude and arrogant.

When I asked what other similar equipment was available, he pointed me in the general direction of the tablets.

Once I got to that department I was totally ignored by your sales staff, who rather than ask if they could help or if I attempted to ask them a question, they would proceed to be very busy adjusting the height of various monitors so they would not have to make eye contact. I gave up trying to make a purchase in your store and left.
My question is since when does an individual have to be a certain gender and ethnicity to get waited on at Micro Center.
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Preferred solution: Let the company propose a solution

Anonymous

Racism at Denver's microcenter

While I was waiting in the line two security guards were gazing at me! They ran towards the counter. They stayed just a feet behind me at the counter watching the transaction in a rude way and kept chatting about details of a previous visit weeks before! I don't feel safe at all in this store with the angry white supremacist employees around profiling me and treating me as a criminal. The store encourage this behavior. These bigots will ignore you around the store and if you buy anything they will dispatch security to racially profile you at the counter. I get the message that I am not welcomed there. My dollar is worth nothing because of my skin color. The store discriminated against me to make sure I will never step a foot in this store. This is the only electronic store in Denver. I hope another fair franchise will open and replace this racist store.

Microcenter

8000 East Quincy Avenue

Denver, CO80237

General Manager Aaron Nolte

(303) 302-****

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2 comments
MCcustrel

Hello, thank you for reaching out and sharing this feedback. We'd like to look further into this, could you please email us at CustRelSoc@microcenter.com with your transaction information from this visit and any additional information of who you dealt with in store? Thank you, Micro Center Customer Relations

Machele Imf

It appears that chip on your shoulder is getting much bigger.

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timothy c Tui

I was so happy with there services

my computer was running so slow just bought a 700 dollar computer tooking advantage of buying a computer with a 5400 rpm hard drive took my laptop iin there they switch it out with a ssd 1tb and now im jn luxury fast smooth drop of the dime i would definitely go back they are professionals answer all your question very polite thanks micro
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User's recommendation: dont take mym word for it check them out