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Service (MicroCenter of Fairfax VA) performed diagnostics on a relatively new ASUS laptop. They said that the bad memory stick was under warranty and the store would have to get a new one from ASUS, could not just replace it out of stock.

So here it is 8 business days (plus 2 full weekends) later and they still don't have the new memory stick. I can't find out if they even bothered to contact ASUS about this, and ASUS isn't aware of anything about this.

This isn't service. This is torture. Why on earth would I but anything from MicroCenter every again?

Product or Service Mentioned: Micro Center Warranty.

Reason of review: Poor customer service.

Monetary Loss: $1800.

Preferred solution: Deliver product or service ordered.

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Anonymous
Hilliard, Ohio, United States #966488

Hi there,

I apologize for the trouble here with getting a status update on the memory stick. Can you email me at custrel@microcenter.com with your repair order number and a copy of this review?

I will help find out what's going on. I hope to hear from you soon!

Thanks,

James

Customer Relations

Micro Center

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