Recently purchased a NEW H61M-DGS 1155 mATX Intel Motherboard, upon receiving the item it was cleared used when the CPU protector was sitting loose in the box and upon inspection the pins for the CPU were smashed and unit was beyond usable condition. Contacted the store and the sales girl was nice and stated return the item for replacement or credit. Since we got everything else from them we wanted a replacement.
Once we got there to swap it out, the Supervisor proceeded to be arrogant and ignorant stating no refunds on clearance items. This item was NOT a clearance item. After several minute of back n forth argument he agreed to exchange, but only after verbally accusing me of purposely damaging the unit.
This is unacceptable behavior and if I had been in front of him I would have been more aggressive in my response. I would NOT recommend the Towson, MD store after this experience.
These people need to realize that making threats or accusations without merit is a good way to loose a customer and to experience a lawsuit.