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7 months after purchasing my Lenovo Laptop from MC, the motherboard died. So I took it in for warranty repair and almost 3 weeks since it was dropped off, no calls from service team, no parts ordered, no updates regarding status.

I had to call twice and found out that nothing was ordered. Once I got management involved they then ordered the motherboard. It took 2 calls to service and 2 calls to management just to get the parts ordered. Now they tell me up to 2 weeks for the board to arrive.

Listen, I totally understand you may be backed up, however, service knew exactly what the issue was. The parts should have been order within the first week.

I was expecting about a 2 week turnaround time, but over a month??

No way. Never again will I purchase a PC Angry from Microcenter.

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MCcustrel
#1564762
Micro Center Verified Representative

Hello, thank you for taking the time to share this feedback with us. We are very sorry to hear of the issues you've experienced with this repair.

We'd like the opportunity to look further into this with our management team.

Do you mind emailing us a copy of your review along with your repair order information? Custrelsoc@microcenter.com

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