Not resolved
1 comment

Customer service and tech support suck. When I tried to renew my ESET antivirus program all I kept getting was "The information does not match our records".

I went online to http:chat.microcentertech.com and they couldn't help me, so they told me to call 614-850-3675. I called and was told that the Family Pack was having a problem with the userword. He said that he was going to transfer me to management, but I got another person in the same department. I was told that tech support would call me back.

I told them I would be gone, but gave them a time to call. I have been sitting here waiting for them to call.

It has been 45 minutes now and still nothing. And all this time I thought Best Buy had the worst customer service, seems I was wrong.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
Hilliard, Ohio, United States #836818

Hello, I apologize for this experience you had at the store. I am happy to look into this with you to see how we can help.

Can you email me at custrel@microcenter.com? I am happy to help and look forward to hearing from you soon!

Thanks,

James,

Customer Relations,

Micro Center

You May Also Like