I placed an order for reserve online and 18 minute pick up at the Paterson, NJ location yesterday. The price's were great, staff friendly but told me the wrong location to pick up my online order. When I arrived at the pick up location I had to wait 45 minutes to receive my order.
Very unorganized and the manager when approached about the situation just said, hey it is Saturday and we are busy.
You need to address the process for serving this feature, the staff was confused, disorganized and genuinely did not care there was a line of customers.
At times they just stood around with blank stares and did not know what they were doing. And they did not try to get the line moving faster or service the customers.
In my mind this was a 10 on pricing and an epic fail on the customer experience.
Product or Service Mentioned: Micro Center Customer Care.