Update by user May 06, 2016
Micro center finally admitted that the warranty they sold me along with this TV was bogus, and could never be honored under any circumstances.
This said, they refunded $150 they charged for a non-existent warranty, which is a step in the right direction. I updated me complaint with the Mass.
Attorney General’s Office to reflect this.
Now I have the TV in original defective condition, as it was when I took it home from their store.
It may take months or years for my case to come up through the 9-mile line with the Attorney General.
Micro Center has taken no further action to assure my satisfaction with this produce they sold to me.
Micro Center still sucks, but not as hard as before I finally battled the store manager into admitting that they sold me an extended service contract they had no capability or intent ever to honor. This is fraud, as blatant as can be.....
Update by user Apr 07, 2016
Screwed up company, puts defective merchandise returned back onto their shelves, doesn't honor their own in-home service contract that I paid $150 for. No internal communication, endless buck-passing, lies, excuses......
Microcenter sucks the hairy beefstick.......
Original review posted by user Apr 06, 2016
Shortly before Christmas, I bought a Seiki 65” 4K TV from Microcenter in Cambridge, Ma. The set was refurbished, I was told it carried a 90 day manufacturer warranty, so I paid $150 extra for an in home service contract. I have addresses in both Mass. and RI; the TV was too big to fit into any vehicle I own, so I had to borrow a large van to transport it to Rhode Island, where it presently is........
It was defective right out of the box-- and missing a few small parts. A trip to Lowes and $3 took care of the missing screws, the manual calls for a HDMI cable which was also not there; I just let that go.
I called Seiki, who said that they don’t warranty anything refurbished; instead, they had a third party service provider taking care of this.....
They offered to swap the set out, but it would cost an additional $200
Microcenter lie #1.
So I waited out the 90 days, and then called Microcenter's customer service for someone to come out and repair the TV. They tool all my information, and said that I’d be called within a few days to arrange a suitable time for a technician to come here and fix it.
That was 2 weeks ago. Nobody ever called.
I spent 3 hours on the phone today, and finally tracked down who was responsible for taking care of my problem. The buck was passed from here to *** and back, and stopped with the manager of the store that sold me the TV and warranty 3+ months ago.........
Nobody ever came to look at the TV, much less try to repair it. This manager in Cambridge offered me two alternatives:-- bring the set back to the store and be given a gift card for the purchase price only, with the $150 I paid for this *** warranty being forfeit, or I could keep the defective set, and they would cancel the warranty and also refund the $150. That leaves me with a malfunctioningTV, out sales
tax too. I do have an Associate’s degree in industrial electronics and may be able to repair the TV myself, but if I open the chassis, it voids the warranty-- so I’ve left it alone.
They never even sent anyone to look at the set and try to fix it. I was told that sight unseen, they had no replacement parts, and declared it beyond repair. Had I not chased everybody down, how long might I be waiting for somebody to contact and tell me this? So much for the in-home 3 year extended warranty...
Micorcenter lie #2.
As a refurb, somebody who bought the set at an earlier time had to have experienced a problem and returned it. Unless the people who refurbish defective electronics are working with intelligence on a par with circus animals, there’s no way in God’s green world that this TV could have been repaired at all. I have every good reason to contend that Microcenter never effectuated any repairs on the set whatsoever. They simply discounted it a bit, called it a refurb, slapped a sticker on the thing, and put it back into general inventory. Pass the buck on to the customer, and screw ‘em again with a useless extended service contract, and refuse to honor it when the victim complains and seeks an equitable solution to the problem THEY created. That TV shouldn’t have been on the shelf, unless it was in perfect working order, as per industry standards with respect to products refurnished to functioning “as new.” Seiki is not to blame for this; Microcenter is. I’ve filed a complaint with the Massachusetts Attorney General, and from now on will only make small purchases from these clowns when it’s absolutely necessary.
Product or Service Mentioned: Seiki Digital Tv.
Reason of review: Damaged or defective.
Monetary Loss: $350.
Preferred solution: Price reduction.
I liked: Great price on a great tv.
I didn't like: Warranty policy, Defective out of the box, Fraudulent extended warranty.