I got a lenovo ideapad 100 for a graduation gift with a two year warranty. I've had several problems with this laptop and only had it for going on 2 months the mic phone doesn't work on it , speakers aren't loud and it doesn't hold a good battery life .
So I took it to micro center hoping I could just exchange it out for a new one to find out that I would have to leave it with the technicians so they could do a diagnostic test and that could take up to 3 days I explained to the sales clerk I'm in college and need a laptop for school so it's impossible for me to go 3 days without and I would have to buy a whole new laptop but I would only have 15 days to return it . So I decided to leave it with the people they told me it would be done by the end of the day I come back if it wasn't done so I just took my laptop and left , later in the evening I came back with my mom and grandfather who bought me the laptop . I explained to one of the sales clerks my problem he took a look at my laptop and said it was the motherboard a that was the reason why I was having the problems I was . So I end up having to buy a new laptop that night and leave my current laptop with the there technicians for another diagnostic .
So today my mom calls and tells me my laptop is done being checked over and that there is nothing wrong with my laptop. *** !! I've never experienced such a hassle in trying to get a new laptop I have a two year warranty on my laptop so in that warranty it states that it's covers if there are any problems and never said I had to jump throw so many hoops just to be told there's nothing wrong when I know there's is and who has a 15 day return policy?? That's ***!
Also the fact that they don't even sale my laptop anymore and it's only been 2 month .
And when I got my laptop back there were starches on there I've never put a dent nor starch mark on my laptop before. I've never received such terrible customer service in my life will not be going back
Product or Service Mentioned: Micro Center Laptop Repair.
Reason of review: Warranty issue.