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Customer service
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Sent an apple MBP for repair on 2/7. And was sent out for repair fairly quickly.

No repair number was giving at the time of receiving my computer. Through wechat I got my repair number and was able to check repair status online. After two weeks repair status showed:RUNNING QUALITY ASSURANCE TEST! But it remained :RUNNING QUALITY ASSURANCE TEST!

forever. Now it has almost 3 weeks since I sent in my computer for repair I am still waiting. Phone number listed is useless . Nobody would pickup the phone.

Through the contact technician function I sent an email inquiring the estimated date that my computer will be ready and got no answer, as expected.

No idea when my computer will be ready. My wife had her computer fix (for exactly same problem) at THE COMPUTER LOFT INC, 6 FORDHAM RD, ALLSTON, MA and got it fixed in 4 days.

Reason of review: Poor customer service.

Preferred solution: expedite the service, better contact with customers. .

I didn't like: Customer service.

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Hilliard, Ohio, United States #951151

Hi there,

I sincerely apologize for the trouble you have had with your unit in for service. Could you possibly email me at with your repair order number?

I am happy to help. I hope to hear from you soon!



Customer Relations

Micro Center

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