I purchased a laptop and paid extra for the accidental damage warranty plan. The plan is supposed to cover everything and any accidental damage.
The laptop started beeping at start up and I still had a year left on the warranty, so I took it in. The rep at the desk said the issue with my laptop was not covered under the warranty because the accidental damage only covers accidental damage and no other issues. I knew this was not right and spent 15 minutes arguing about how the warranty I paid for was supposed to cover everything. Finally, another employee came over an handed me their warranty pamphlet which stated what I saying was correct, that I purchased an extended warranty and added accidental damage to it, so everything should be covered.
They took the laptop in under the warranty. It took them 10 days to even diagnose the issue (which they said is the keyboard), and another 10 days to actually even order the part they said was needed. It has now been over 3 weeks and I have no laptop and no one can give me a time frame as to when it will be done. It should not take over a month to fix a laptop under warranty service, especially since I don't even need to include shipping it to them and having it shipped back, since you just take it to the store.
I have had warranty service on other computers and have had them back within 2 weeks even when having to ship it to and from the warranty center.
Don't purchase the extended warranty from microcenter unless you want to be without your product for over a month. You're better off purchasing an extended warranty directly from the manufacturer and forgoing Microcenter's warranty.
Product or Service Mentioned: Micro Center Warranty.