I bought my 12 year old son a brand new ACER computer from Microcenter in Madison Heights, MI on September 6, 2014. It was fine for a couple weeks, until my son told me he couldn't get on the internet.
I took a look and noticed he had no wireless connection capabilities at all...it just completely vanished from his computer. After having a couple friends look at it to make sure I was just not seeing a button or something that may have been turned off, I finally decided I needed to take it in to Microcenter to have it fixed, or exchanged for a new one. I was told when I got there that I was 3 days past their "30 day return policy" (even though their "Satisfaction Guarantee" states that "they guarantee your satisfaction on every product we sell with a full refund-no receipt needed". I even HAD my receipt and the box it came in when I purchased it!!) and the only thing they could offer me was to have it serviced by their technician for a minimum of $100...!!!!
After much complaining, I decided to just have them fix it and be done with them. I was PROMISED a call by their service tech the next day for a status.....never received a call. When I called them, they told me "we are busy, I will have someone call you back".
I will tell EVERYONE I know to NEVER, EVER purchase anything from this cut-rate, sketchy and unethical company.
They sell you on the fact that their merchandise is cheaper, when in fact, it is not cheaper because they end up getting their money from you in service repairs. I will be searching the internet for the name/email/number of the CEO and writing a letter directly to him.
All I wanted was to give my 12 year old a suitable laptop that wasn't too expensive for him to do his homework and play a few games. I am absolutely disgusted that Microcenter runs this type of unethical business and i hope that with enough consumer complaints, they will shut their doors for good.
Reason of review: Damaged or defective.
Monetary Loss: $450.
Preferred solution: Full refund.
I didn't like: Sold me a defective laptop.