Calling the Paterson NJ store, 2 days of calling the main number, then the sub menu to get no answer at any department after 5-25 minutes of phone ringing.
Once you call in, you get a lame voice prompt, then you get diverted to a submenu, which lists 6 departments.
I called repeatedly for 2 days on all department.
Finally after 11 hours (business hours) of calling at 5 to 25 minute intervals (time in which each call was dropped by the phone system at microcenter) I was able to reach someone.
I insisted that they carry the phone over to the tech center, and put a person on, that I was not going to continue to go through this BS for another moment.
Now, if microcenter bothered to actually have the phone lines picked up, I could have had an issue that put my business in a a holding pattern resolved 2 days earlier.
In the past I wouldnt mind driving to the store, but I lived in Ohio then, the store was close, and fuel costs were significantly lower....now I live in NJ over an hour from a store.
The fact that I have been a patron of Microcenter for over 20 years, this event has turned me off from them.
I will make every effort in the future to make my tech buys elsewhere.
The value applied is what productivity was lost, not a true monetary cost.
Monetary Loss: $1600.