Purchased a Vaio laptop in November 2005 and a $500.00 Platinum Service Warranty for it. Having problems with drive seek errors so I called for service (24/7), yeah right you get an operator.
I was told my problem needed to go to 2nd level support and they took all my information and said they would call me back. No Call!
Called back next day and put in touch with 2nd level support, whom said it's a hardware problem and dispatch will be contacted and will call me within 1 - 2 days. No Call!
Called today and was told Dispatch just got the call and will call within 1 - 2 days. Asked to speak to a supervisor and was told none were available but one would call me back. I'm not holding my breath! These people are non-responsive and I will never purchase anything from them again.
Monetary Loss: $500.