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3.3
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My Lenova Computer did not work correctly from the start, The USB and audio ports both only worked intermittently. I returned it for service and they said they would have to send it back - a 2 week time frame.

I couldn't give up the computer so I came back when I had 10 days available. After the 10 days, I called and they had not even sent it to the manufacturer yet! I picked it up again and returned it later. this time, they did send it back.

I waited over 3 weeks and finally called. They said it had been ready for 2 weeks but they never called. When I picked up the computer, it wasn't fixed.

I still have the same problem.

Reason of review: Poor customer service.

Monetary Loss: $400.

Preferred solution: Let the company propose a solution.

I liked: Micro center products, Pricing.

I didn't like: Customer service.

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Anonymous
Hilliard, Ohio, United States #941450

Hi there,

I am so sorry for this. I want to help!

Can you email me further details and include this review for my reference? My email is custrel@microcenter.com I am happy to help and hope to hear from you soon!

Thanks,

James

Customer relations

Micro Center custrel@microcenter.com

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