142 views
2 comments

Spent hours on the phone trying to track down a warranty I purchased. When I bought the computer I was assured that they have all my information on file and i do not need to keep the receipt.

Now my computer broke. The chat seems like the operator is manning multiple chat windows simultaneously as it took forever to get a reply while we were chatting. He says there is nothing under my last name for my zip code. After my wife spending 1 hour with customer serve and another 1/2 hour of my time they found me.

Then they had to transfer me to a store to determine if I could ship my computer as i no longer live near a store.

After 20 minutes on hold they finally told me I have to call a different number. I haven't tried that number yet - but I am assuming my saga is far from over with this place.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

CUSTOMER LOYALTY. THEY SHOULD HAVE A BETTER INDEXING SYSTEM. YOU WANT PEOPLE TO KEEP COMING BACK AND PURCHASING MORE OF YOUR PRODUCTS.

Guest

I apologize for this experience. It sounds like you have had a frustrating time. I would like to help in any way I can. Could you email me all the details and contact information you can provide to custrel@***.com? I will look into this issue with you :).

Thanks,

Customer Relations

Micro Center

Micro Center Reviews

  1. 70 reviews
  2. 38 reviews
  3. 30 reviews
  4. 16 reviews
  5. 6 reviews
Micro Center reviews