Customer service
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Exchange, Refund and Cancellation Policy
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I went to return my 3 month old HP laptop to the St Louis Park Minnesota store I purchased it from I was told that tmanufacturers defects were not covered by warranty. My

Laptops left hinge broke first and then began to just fall apart hill trying to use it until I had time to return it. I was told I should have returned it immediately after the left hinge broke. Easy for them to say when you need your computer for something important you've got to get done.

They sure are nice when you're buying from them but horrible if you need customer service. I should have purchased on-line and saved money if I wasn't getting an

Advantage for buying from a local retailer.

Now I'm out $500 because I made the Huge mistake for buying at Micro Center. With this business model they'll soon be retired and sitting on couch at Levitz

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Full refund.

I didn't like: Supervisor didnt care.

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Micro Center has a 30 day return period. Any manufacturing defects are the responsibility of the MANUFACTURER, not the retailer.

HP has a 1 year limited warranty on all their laptops. You should have taken up the issue with them, not the store you bought it from.

Micro Center Verified Representative

Thank you for sharing your feedback, we are very sorry to hear this has been your experience with our store. We understand you were unable to make it in during the point when the damage initially occurred.

We'd like to look further into this, can you please reach out to us with your transaction information and further details? CustRelSoc@microcenter.com


You exceeded the warranty period. By your own admission you dragged your feet when you needed repair/replacement.

Now, hopefully, you know better. You wouldn't have gotten anything better from an online shipper.

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