I recently visited the Tustin CA microcenter for a warranty repair. My daughter spilled water on her keyboard 1 week before the replacement warranty expired.
She was out of state at the time so we had to wait until she came back to take it in for repair. We had 4 days left to the warranty expiration and took it in for repair or replacement. We waited 3 days (just as quoted) to hear from the service department only to find out that the computer was "fine and had no issues". When my husband went to pick up the computer the day after the warranty expired as they stated and he asked how it could be fine when water was literally pouring out of it when turned to the side and asked if they would stand behind their work if he took it home and it did not work.
They told him there were not any problems. When he asked how it was fine again and said "so you mean to tell me that you can pour water on a computer and it will be fine? I want to speak with a manager!" They took the comment as a threat and called the police then banned him from the store and a manager would not talk to him........ Really what the *** you can't ask to speak with a manager at this location.
(The store manager at the St. Louis location thanked us for our business. We have purchased 5 computers and a 47" tv from their store. We also had to take the computers in for repair at the St Louis location and NEVER had a problem.) Needless to say we take my daughters computer home and what do you know after about an hour working on her computer the screen flickers and shuts off and will not turn back on.
So I take her computer back and that is when the service manager comes to talk to me and states that the computer is out of warranty and due to the issues with my husband he must email and call people on the east coast in order to make "accommodations" in order to see if he can even help me or I could wait until this winter when we move back to Missouri and take the computer to the St Louis store with his service order for repair or replacement. I told him that I wouldn't wait until December to get it fixed because that would be 6 months after the warranty and I was sure that it wouldn't be fixed.....I will be very surprised if they resolve the issue.
BEWARE OF THIS LOCATION during my waiting in line to see IF he would help me several other people were unhappy with their service as well....I was very sad that our favorite electronic store was such a let down after we moved. I am not sure if I will EVER return to a microcenter if the issue is not resolved.
Review about: Micro Center Repair.
Monetary Loss: $299.