We called them and followed their advice on the proper RAM cards to use in my desktop. In fact, they were the wrong ones and I called to try to exchange them.
In my case, my desktop is in my business so I didn't get a chance to power down the computer to make the change for a couple of weeks.I was told their policy was 15 days and that was all there was to it.
So they tell you what to use and then tell you you are screwed because you didn't act fast enough to install the cards into your computer and find out they were wrong. I guess I've learned my lesson with Microcenter which is - I'll NEVER use them again.
Product or Service Mentioned: Micro Center Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $86.
Preferred solution: Let the company propose a solution.
I didn't like: Service, Tech advice, Return policy.